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Help Center

What can we help you find?

Q1: When will my order ship?

All in-stock orders received by 12pm Monday to Thursday will be shipped out the 

same day. Orders received after 12pm Monday to Wednesday, will be shipped out the following day. Orders received after 12pm on Thursday, will be shipped out on Monday.

Q2: Can I inspect the goods before receiving them?

Yes, you can check the quality of the goods before proceeding to payment.

Q3: Why hasn’t my shipment arrived?

Many reasons can cause shipments delay such as traffic or bad weather. Check the status of your shipment using your email address and order number on our tracking page or directly with FedEx using the FedEx tracking number provided on your invoice. EcomSolid does not have access to more detailed information. 

Q4: Which countries do you ship to?

We ship directly to customers within America. If you are located outside America you may purchase our products through one of our international distributors. If your country is not listed in our distributor list, please contact us, as we may be able to ship directly to your destination.

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FYI - IF YOU’RE GETTING IN TOUCH REGARDING AN ORDER, DON’T FORGET TO INCLUDE YOUR ORDER NUMBER.

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At Muave, we always like to hear from people!

Have questions about tea? Our entire team receives specialised training regularly to ensure you're receiving the best information possible. From basic questions to complex compliance inquiries, we're here to help!


We like to chat on the phone but, as a rule, sending an email will get a faster response!

For online order enquiries please email hello@muave.co.uk

For new trade customer enquires please email wholesale@muave.co.uk

For existing trade customer orders or order issues please email sales@muave.co.uk

For international enquiries and to place an international order please email export@muave.co.uk

For press enquiries please email media@muave.co.uk 

For any suggestions on how we can improve please email all-ears@muave.co.uk

For any other query, please use the contact us form.

Corporate Office

89 Giles Street, 

Edinburgh,

EH6 6BZ

United Kingdom

Direct Contact

Phone: +44 (0) 33 3303 4231

Email: hello@muave.co.uk

Departments

careers@muave.co.uk

sales@muave.co.uk

wholesale@muave.co.uk

export@muave.co.uk

media@muave.co.uk

marketing@muave.co.uk

all-ears@muave.co.uk

Contact Support

Please fill out the quick form and we will be in touch with lightning speed.

While we're good with smoke signals, there are simpler ways for us to get in touch and answer your questions.

Your email isn't going to the inbox abyss, never to be seen or heard from again. At Muave, we provide the exceptional service we'd want to experience ourselves!

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Is it free shipping?  Yes! ...

Yes! We offer free shipping on our 'limited time flash deal' (Main Campaign page) with the minimum amount purchased (usually 2 bottles or more - unless otherwise stated).  Daily 'limited time flash deal' offers can not be combined with any other wine from any other page.  Only one or more bottles of wine listed on our Premium, Last Chance or Cellar offerings can be combined for free shipping.  Should you have any questions, please contact our Customer Service Team, at 316-555-0116, for shipping charges to those states.

Can I inspect the goods before payment?  Yes! ...

Yes! We offer free shipping on our 'limited time flash deal' (Main Campaign page) with the minimum amount purchased (usually 2 bottles or more - unless otherwise stated).  Daily 'limited time flash deal' offers can not be combined with any other wine from any other page.  Only one or more bottles of wine listed on our Premium, Last Chance or Cellar offerings can be combined for free shipping.  Should you have any questions, please contact our Customer Service Team, at 316-555-0116, for shipping charges to those states.

Can I get support when the product is defective?  Yes! ...

Yes! We offer free shipping on our 'limited time flash deal' (Main Campaign page) with the minimum amount purchased (usually 2 bottles or more - unless otherwise stated).  Daily 'limited time flash deal' offers can not be combined with any other wine from any other page.  Only one or more bottles of wine listed on our Premium, Last Chance or Cellar offerings can be combined for free shipping.  Should you have any questions, please contact our Customer Service Team, at 316-555-0116, for shipping charges to those states.

What type of shipping method do you use?

Yes! We offer free shipping on our 'limited time flash deal' (Main Campaign page) with the minimum amount purchased (usually 2 bottles or more - unless otherwise stated).  Daily 'limited time flash deal' offers can not be combined with any other wine from any other page.  Only one or more bottles of wine listed on our Premium, Last Chance or Cellar offerings can be combined for free shipping.  Should you have any questions, please contact our Customer Service Team, at 316-555-0116, for shipping charges to those states.

When will I receive notification of my shipment?

Yes! We offer free shipping on our 'limited time flash deal' (Main Campaign page) with the minimum amount purchased (usually 2 bottles or more - unless otherwise stated).  Daily 'limited time flash deal' offers can not be combined with any other wine from any other page.  Only one or more bottles of wine listed on our Premium, Last Chance or Cellar offerings can be combined for free shipping.  Should you have any questions, please contact our Customer Service Team, at 316-555-0116, for shipping charges to those states.

I couldn't find what I was looking for?

If you are searching for a particular tea on our website, and coming up empty, it may be that we don't offer that variety. Please email hello@muave.co.uk to confirm.

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