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Frequently Asked Questions

How do I talk to customer service?

Our customer service team are at their desks Monday to Friday from 9AM to 5PM, except on public holidays in which case they’ll probably be at Portobello beach. Reach them via email or on the phone by dialling +44 (0) 7449 743 737.

Can I sell Muave in my establishment?

We would love nothing more. Send us an email at and our tea specialists will make it happen.

How can I purchase Muave tea?

At the moment in our online store. Soon we will be announcing few partnerships for local tea lovers, so even better if you are in town.

Where do you source your tea?

From some beautiful places around the world - check the tea sourcing map here 

How do I know the quality and safety of Muave products?

All of our teas are rigorously tested for food safety and comply with EU regulations. The EU has strict pesticide standards and they make sure we’re squeaky clean.

How long does your tea stay fresh?

The answer is…it depends on the tea. Because some of our blends have big chunks of fruit, chocolate and other great stuff, they don’t always stay fresh as long as our straight teas. To keep your teas fresh, always store them in a cool, dark and moisture-free place. Also, keep them well sealed.

As a guideline we generally recommend consuming tea within one year of purchase. However, the specifics will vary according to variety. The Japanese green teas are most delicate, and may begin to show age after only six months. Black and oolong varieties will stay fresh much longer, and may continue to delight for years to come.

Is your tea certified organic?

Our teas are not certified as organic. lear more

How much caffeine is there in a cup of tea?

For more detailed information check our handy comparison chart.

Unfortunately, It’s hard to say for sure how much caffeine is in each tea, as this depends on the temperature of the water, the amount of leaves per cup, and the brewing time.

However, we may offer rough guidelines to select black teas when seeking lots of caffeine, and herbals when seeking none. Oolong, green and white teas have moderate amounts of caffeine, though all considerably less than coffee.

How to prepare my tea?

All of our teas come with temperature and brewing time recommendations written on the label. For leaf quantity, the general recommendation is one teaspoon of loose leaf tea per 250ml cup of hot water. Please note that most modern mugs are more voluminous than that, so adjust accordingly.

How many cups do our sizes make? The cost-per-cup appears next to each packaging size we offer. We hope you may be pleasantly surprised that our fresh, artisan teas may cost so little to enjoy.

I couldn't find what I was looking for?

If you are searching for a particular tea on our website, and coming up empty, it may be that we don't offer that variety. Please email to confirm.

What are 'Natural Flavours'?

The flavouring process for our teas begins with the black, green, oolong, white or herbal teas sourced directly from countries of origin. Upon arrival the teas are mixed with natural and nature-identical flavours derived from nature. These are mainly essential oils extracted from vanilla, cinnamon, or any of the other flavours present in our collection.

Once the tea leaves dry, inclusions of apples, cinnamon, ginger, or anything else that the recipe may call for are added. When the mixture is complete, the teas are packaged and made ready for sale.

What is the grade of your teas?

 It is not an easy question to answer, as these designations have grown meaningless in recent years.

Decades ago, when Chinese tea industry was government controlled, the grades assigned to various teas were uniform and informative. These standards loosened with privatisation and every farmer claiming that his crop is always "first grade".

Indian and Sri Lankan teas have a different grading scale altogether, focusing more on the size of the tea leaves. Japanese teas are also graded differently, where leaf size may not be as important as the growing conditions or processing.

The best way to assess a tea's quality is to try it. For this reason, we are planning to offer small inexpensive samples of all our products. We also invite you to read unfiltered reviews submitted by verified customers.

What is the difference between loose leaf and tea bags?

The tea bags sold in your local market typically contain low-quality tea grades called fannings or dust. These yield dark colour, but very little flavour. In contrast, loose leaf teas generally use the whole tea leaf.

Which of your teas are Kosher?

Our teas contain no ingredients that would make them unkosher. In most instances, they are simply dried leaves, with nothing else added.

In cases of added flavours, these come from natural sources, with no ingredients that would render them unkosher.

However, to certify our teas as kosher would be a very expensive undertaking, needing rabbis to visit China, Japan, India and all the other countries from which we source our teas. So the complicated answer to your question is we're not kosher certified, but there's nothing in our teas that would render them not kosher.

Nutritional Info

Nutritional information for brewed tea depends on factors such as the amount of tea brewed per serving size, the temperature of the water, what is included in the blend, etc. For this reason, we don't necessarily have readily available nutritional panels for our teas.

For our selections of black, green or white tea, in which the only ingredient is tea leaves, the brewed teas contain zero calories, and less than 1% of any other nutrient. This is in part due to the fact that we don't actually consume the tea leaves.

Herbal blends which include fruit pieces range, but may contain 5-9 calories for an 250ml cup on average.

Blends which contain inclusions like candy cane pieces or chocolate chips range at about 8-12 calories and between 1g and 5g of carbs per 250ml cup.

Matcha is a different example because we do consume the leaves. We'll be happy to provide more information upon request.

What ingredients are you using?

The ingredients of our various teas and blends appear on the individual page that describes the product as well as its packaging. However, few of our teas contain just one ingredient: tea leaves. In such instances, a list of ingredients is not provided.

Do you have caffeine free options?

We offer many options with no, or low caffeine!

Our herbal teas are all naturally free of caffeine, as they're not blended with tea leaves, but other delicious fruit and herbal ingredients. The exception on this page are the Mate teas; please keep in mind that Mate teas do contain caffeine, and they are marked on the page to alert you!

Our Rooibos & Honeybush Teas, or 'Red Tea' (although not from the actual tea plant), are made from a naturally caffeine-free herbal plant that grows only in South Africa. Along with Honeybush teas (also no caffeine), we have many flavour varieties.

Please feel free to contact us
if you need any further information.