Privacy Policy

1. Collecting Personal Information

2. Use of Personal Information

3. Sharing Personal Information

4. Children's Privacy

5. Complaint Outcome

6. Avoiding Offensive or Inappropriate Content

7. Changes to this Returns & Refund Policy

8. Contact Us

When you visit our website, we collect certain information about your device and your interaction with our website. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as "Personal Information."

We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

We may share your Personal Information with third-party service providers to help us provide our services and fulfill our contracts with you.

1. We use a third-party platform provided by Omisend to send emails to subscribers of our mailing list. The emails that we send may contain dynamic elements such as images, that may be used to ascertain:

(a)If the email was opened and when

(b)Type of device used

(c)Type of operating system used

(d)Type of browser used

(e)The screen resolution

(f)IP address

We use this information to help us build better content and digital experiences for users. We also use this information to keep our mailing list up to date. For more information on how Omnisend deals with privacy, please click on the following link: https://www.omnisend.com/privacy/

We only use affirmative opt-in options. You will have to explicitly agree to receive marketing, we will never use confusing language. Your preferences are a “no” to all marketing by default, so we’ll only add you to our marketing list if you explicitly tell us that you’d like to be on it either via tick box, using our mailing list sign-up form or by getting in touch.


 We may also share your Personal Information to comply with applicable laws and regulations, or to otherwise protect our rights.

Our website is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

Under the UK data protection law, you have the right to access, rectify, and erase your personal data. You also have the right to restrict and object to the processing of your data. To exercise these rights, please contact us.

We use cookies and similar technologies to provide our services and to analyse how you use our website. You can learn more about how we use cookies by reviewing our Cookie Policy.

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. If we make significant changes, we will notify you through our website or other means, such as email.

If you have any questions or concerns about our Customer Complaints & Feedback Policy, please contact us at: all-ears@muave.co.uk.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@muave.co.uk or by mail using the details provided below:

Muave Limited, 89 Giles Street, Edinburgh, EH6 6BZ, United Kingdom