Returns & Refund Policy


1. Muave Limited offers a 30 day return policy on all items, excluding those that are:

     1.1 Personalised or customised to specific requirements
   

     1.2 Perishable (e.g. any food and beverage items)

     1.3 Gift Cards / Gift Certificates

     1.4 Subscription Items



2. Items sent back to us without first requesting a return will not be accepted.



3. Return delivery is free for UK customers. International customers will need to cover the cost of returning any unwanted items to us.


4. Unwanted items can only be returned provided that all packaging remains unopened, any seals remain unbroken and that the items are returned in their original condition to us. You’ll also need the receipt or proof of purchase.


5. To return unwanted item(s), simply send an email within 30 days of the date on which the goods were delivered to hello@muave.co.uk with the following details:

     5.1 Your order number
   

     5.2 The item(s) in the order that you wish to return
   

     5.3 Reasons for wanting to return the item(s)


     5.4 Provide pictures if possible.


6. On receipt of your email, we will let you know if your return is accepted
   

     6.1 If return is accepted, we will issue return label
   

     6.2 If return is accepted, we will send you details on how and where to send your unwanted item(s).


7. If you choose to return the item(s) in the post, you will need to print out the return label, attach this to the outside of your package and drop this package off at your nearest Post Office. Please do make sure to pack the unwanted item(s) carefully to avoid any damage in transit.


8. Our office address is 1F2 A4, 89 Giles Street, EH6 6BZ, Edinburgh, United Kingdom.


9. Once we have received and reviewed the returned item(s), we will let you know if the refund was approved or not. Please note the delivery charge for the original order will not be refundable.

     9.1 If approved you’ll be automatically refunded on your original payment method.

     9.2 Please remember it can take some time for your bank or credit card company to process and post the refund.


10. Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch at hello@muave.co.uk if you have questions or concerns about your specific item.

     10.1 Unfortunately, we cannot accept returns on sale items or gift cards. 

     10.2 We cannot accept returns on subscriptions 


Returning damaged, incorrect or defective items for a refund or replacement



1. Muave Limited offers free returns on all items that are damaged in transit, incorrect or defective.


2. If you find that any items in your order are damaged in transit, you should sign the delivery note, where possible, to the effect that the items have been damage and send us an email at hello@muave.co.uk immediately, so we can evaluate the issue and make it right.


3. If you find that any items in your order are incorrect or defective, including any items that have been personalised or are perishable, then you should send us an email at hello@muave.co.uk immediately, so we can evaluate the issue.


4. Please provide us with the following details in your email:
 

     4.1 Your order number
 

     4.2 The item(s) in the order that you wish to return
 

     4.3 What is wrong with the item(s), please provide pictures
 

     4.4 Whether you would like for us to replace the item(s) or refund the item(s)


5. On receipt of your email, we will let you know if your return is accepted
 

     5.1 If return is accepted, we will issue return label
 

     5.2 If return is accepted, we will send you details on how and where to send your unwanted item(s).




6. If you choose to return the item(s) in the post, you will need to print out the return label, attach this to the outside of your package and drop this package off at your nearest Post Office. Please do make sure to pack the unwanted item(s) carefully to avoid any damage in transit.




7. Our office address is 1F2 A4, 89 Giles Street, EH6 6BZ, Edinburgh, United Kingdom.






8. If you requested a refund, we will review and process your refund within 5 working days of receipt of the returned items. Please note the delivery charge for the original order will not be refundable.


9. If you requested a replacement, we will dispatch this within 5 working days of receipt of the returned items. You will not be charged any additional costs for delivery of replacements.




10. Delivery timelines will vary depending on delivery location.