Allergens Policy
This is the Allergens Policy for Muave.co.uk, operated by Muave Limited ("us," "we," or "our").
Last updated: May 2023
1. Commitment to Safety
We are committed to providing safe, quality products for our customers. This includes managing the risk of allergens in all our products.
2. Product Information
Our teas are sugar-free, gluten-free, dairy-free, vegan, and in most cases, contain zero calories (as long as you don't add milk and sugar). The only exceptions are teas which contain sugar sprinkles or chocolate chips. Our chocolate chips are dairy-free but do contain soy lecithin.
Note: Our teas are blended by a third-party company.
3. Allergen Information
We provide clear and accurate allergen information for all our products. This information, along with a comprehensive list of all ingredients, can be found on the respective product pages on our website and on the product packaging. We encourage all our customers to refer to these individual product pages to review the complete list of ingredients in each tea. This is especially important for customers with food allergies or sensitivities.
Remember, while we make every effort to ensure the information on our website is up to date, manufacturers may alter their product information. Therefore, customers should always check the product label and not rely solely on the information provided on our website.
4. Compliance with Regulations
We adhere strictly to the UK Food Information Regulations, ensuring that any of the 14 major allergens, when used as ingredients in our products, are clearly labelled.
5. Risk Management
We take all reasonable precautions to prevent cross-contamination of allergens in our production process. However, please note that sadly cannot guarantee teas are allergen-free.
6. Customer Responsibility
While we strive to provide as much information as possible, it is ultimately the responsibility of the customer to check product labels and not to rely solely on the information presented on our website.
7. Changes to Allergens Policy
We reserve the right to modify this Allergens Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will update the date on the top of the page.