Responsible Marketing & Advertising Policy
This Responsible Marketing & Advertising Policy applies to Muave.co.uk, operated by Muave Limited ("us," "we," or "our"). We are committed to ensuring that all our marketing and advertising is conducted in a responsible and ethical manner.
Last updated: May 2023
1. Truthful and Honest Advertising
We are committed to ensuring that all our marketing communications and advertising strategies are truthful, not misleading, and in full compliance with all applicable UK laws and regulations. Our advertising will accurately represent our products and services, avoiding false or misleading statements.
2. Compliance with Advertising Standards
We will strictly adhere to the standards and guidelines set by the Advertising Standards Authority (ASA) and the Committee of Advertising Practice (CAP) in the UK. This includes ensuring that our advertisements are legal, decent, honest, and truthful.
3. Respect for Consumer Privacy
We respect consumer privacy and comply with all data protection and privacy laws in our marketing activities. We only send marketing communications to individuals who have opted in to receive them and provide an easy and clear method to opt out of future communications.
4. Responsible Use of Social Media
We understand the importance and influence of social media in marketing. We commit to use these platforms responsibly, ensuring our posts are accurate, respectful, and in line with the terms and conditions of each platform.
5. Respect for Intellectual Property Rights
We respect intellectual property rights and will not knowingly infringe upon these rights in our marketing and advertising materials. All third-party content, trademarks, or copyrights will be properly acknowledged and used with permission.
6. Avoiding Offensive or Inappropriate Content
We offer free returns on all items that are damaged in transit, incorrect, or defective. If you encounter such issues, notify us immediately at sales@muave.co.uk, providing details as outlined in section 3. Upon receipt of your email, we will guide you through the return process. Refunds or replacements for these items will be processed within 5 working days of receipt of the returned items.
7. Changes to this Policy
We may update this policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Changes will become effective immediately upon being posted on our website. If changes are made, we will update the date on top of the page.
If you have any questions or concerns about our Responsible Marketing & Advertising Policy, please contact us at: all-ears@muave.co.uk.